We’ve put together a bunch of questions that are often asked by residents of Honeywood. If you’d like to submit a new or updated answer, you can do so here.
Only Honeywood Stage 1a and Stage 1b properties have access to Telstra Copper Phone Lines. If you are in any stage other than Stage 1, then a phone connection must be obtained over the fibre network through one of the providers on this page: https://www.lbnco.com.au/rsps/#rsps-list If you are in Whistling Grove or Kenby Heights a telephone service can be ordered from any service provider who operates over NBN.
Approximately 80% of the The fibre optic network in Honeywood is not part of the National Broadband Network (NBN). As such you cannot obtain an internet connection from an NBN retailer. The fibre optic network in Honeywood is a privately owned network operated by ‘LBN’ (previously known as ‘Service Elements’). LBN Co should not be confused with NBN Co. A list of LBNCo service providers is here: https://www.lbnco.com.au/residents/#residents-connect NBN is available in Whistling Grove and Kenby Heights. It’s also available now in Stage 1.
I’m about to start building my house, what internet/phone requirements do I need to communicate to my builder for the LBN network?
The prerequisites required to connect to the LBN Network are now the same as the requirements for NBN. This link here has a detailed list of the Requirements that must be met before attempting to connect to the LBN Fibre Network. All new areas of Honeywood are serviced by either the LBN or NBN network. https://www.lbnco.com.au/residents/#residents-connect
I don’t want Internet Access or phone, do I have to have the fibre connected to access the TV signal?
Unfortunately yes, you do need to have the fibre connected to receive a TV signal. However you do not require a retail internet plan or phone service in order for the TV signal to be active. Having the fibre connected to your home is a very similar cost to purchasing and having a TV antenna installed. It also means you do not have an ugly antenna on your roof, and also means you are not in breach your land covenants. Please note that the above only applies to the LBN Covered areas of the estate (approximately 80%). For other areas of the estate you will require a TV antenna to receive free to air television.
This depends on where you live in Honeywood estate. There a few different technologies that are available in the estate which will differ depending upon the street that you live on. The three main (fixed line) options are as follows:
- LBN Co (Covers 80% of the estate)
- NBN Co FTTP (Covers 10% of the estate)
- NBN Co FTTN (Covers 10% of the estate)
A number of Honeywood residents work in the city. It has been advised that the driving time during peak hour can take anywhere between 50 – 55mins. Please note it only takes 20mins via train from Aubin Grove Station to Perth Underground.
Yes! In fact there are TWO off-leash dog areas in the estate! There is a fully fenced dog exercise area at the South end of the estate, on the corner of Darling Chase and Turnix Street. There is also an unfenced park located on the corner of Bindarri Grove and Honeywood Avenue that is approved for off-leash exercise. This is the park on the side closest to the freeway (not the one that contains the outdoor exercise equipment). Please note that outside of these two approved areas, it is a legal requirement to have your dog on a leash at all times – and fines if you are caught walking your dog without a leash range from $200 to $5000. DOGS ARE NOT PERMITTED OFF-LEASH ON THE SCHOOL OVAL. City Assist actively monitor this area and will enforce fines for pet-owners caught with off-leash dogs. Please note within authorised dog exercise areas, owners can exercise their dogs without a lead, provided the dog is under supervision and effective control. For more information please see http://www.kwinana.wa.gov.au/dogs
Advice from Satterley is that the footpaths around the wetlands are in fact firebreaks and are required to be at that level for easy access to the dense vegetation during the summer months when the fire risk is high. A boardwalk would not be acceptable for access by fire trucks in the event of a fire. There are signs in the area advising that the paths will flood from time to time.
I’m about to start building my house, what internet/phone requirements do I need to communicate to my builder?
The prerequisites required to connect to the LBN Network are now the same as the requirements for NBN. This link here has a detailed list of the Requirements that must be met before attempting to connect to the LBN Fibre Network. All new areas of Honeywood are serviced by either the LBN or NBN network. http://www.lbnco.com.au/connecting-your-home-is-easy/
Yes you will require a router with an Ethernet Wan port. This is different to most ADSL routers that have a DSL wan port for connecting to a phone line. A Router with an Ethernet Wan port can generally be provided by the retail service provider that you sign up with.
My Internet is not working, I’ve heard good things about forcing an unexpected reboot. How can I do this to the LBN Co Box?
The best way to do this is by turning off the power point in your metre box, waiting 10-15 seconds, and then switching it back on again. Your connection will take 30-60 seconds to re-initialise.
No. This unit is owned by LBN Co and opening it is prohibited. It is usually located either your garage or on the side of your house near your metre box.
Is the TV signal received through the fibre better than the one that I might receive via a TV antenna?
Given that all TV signals are now digital anyway, the picture quality of the signal you will receive via the Fibre will be of similar quality. However the benefit is that the fibre delivered TV signal will typically be much less susceptible to interference due to bad weather or other radio signals.
Yes, there is a cost for connecting to the fibre network for the first time, however this fee is very similarly priced to having a Telstra Copper line connected for the first time. The cost is to cover the cost of the LBN Co Network Termination Unit (their box on the wall) to be installed to your house and to run the fibre from the street. This cost is similar to the cost to connect to the NBN Fibre network for the first time. Once this initial connection cost is paid, it does not need to be paid again (even if you close your internet plan and re-open it again later).
Due to the way the network is operated and resold in Honeywood, network reliability of most of the retail providers will be identical. Decisions on which service provider to choose should be made upon customer service and cost. Exetel (without getting to technical) operates slightly differently over the LBNCo network, and as a result of this difference, more of the reliability of the network is inside their control.
This page lists the requirements that MUST be completed before attempting connection to the LBNCo Network: http://www.lbnco.com.au/connecting-your-home-is-easy/
No. If you are serviced by the LBN network you do not require an ugly satellite dish to get Foxtel in Honeywood. If you are serviced by NBN you cannot get Foxtel over this network and will require a satellite dish. If you are in Stage 1A or Stage1 1B you will require a satellite dish. If you are in a LBNCo fibre serviced area, when you are signing up for foxtel, just tell them that you live in an area serviced by a ‘TDT’ Network. (Transparent Digital Transmodulator Network). If the operator doesn’t know what this is, ask to speak to an operator that does know what this is. The Foxtel box that they send you will be slightly different than the Foxtel box for the satellite service (but will work exactly the same). When connecting this up, just attach it to the same cable that is used for your FTA (Free to air) service. You just need to ensure that this cable is correctly wired through to your LBNCo Box (which will be either in your garage or on the side of your house).
Free to Air TV signal is delivered via the LBNCo Fibre Optic Network in Honeywood. It is actually against the property covenants in Honeywood to install a TV antenna on the exterior of your roof. If you are in Stage 1a or Stage 1b, you can install a TV antenna on your roof as you do not have access to the fibre optic network. If you are in Kenby Heights or Whistling Grove the Free To Air Signal is not delivered via the NBN Connection. You will require a TV Antenna.
Below is a list ofshopping areas close to Honeywood which may interest you. Talisker Gate Aubin Groveis a small shopping complex on Lyon road, just 3kms from Honeywood. There is a bakery, IGA X-press, Chinese Restaurant, Liquor store and more. Harvest Lakes Shopping Centre has recently opened and is approximately 4kms from Honeywood located on the corner of Gibbs and Lyon Road. There is a large Woolworths, two cafés, a pharmacist, a physiotherapist, an Italian and Chinese restaurant and more. Park Hive Shopping Centre is located on Macquarie Blv in Hammond Park. There is an IGA, café, pharmacist, restaurants and more. The Quarie Bar and Brasserie is also located here. Cockburn Gateway Shopping Cityis a major shopping centre located on the corner of Beelier drive and Kwinana freeway. There is a multitude of shops and has just recently expanded. The closest petrol station is also located here. For more information please see http://cockburngateway.com.au/ Tony Ale Fruit and Vegetable Marketis a fresh food market located at 86 Hammond Road, Cockburn Central. Marco’s Fussy Meats are located within the Tony Ale Fruit and Vegetable market. Next door to Tony Ale Fruit and Vegetable market isWestnFresh Seafoodwhere you can get fresh seafood.
A team of City Assist Officers patrol Kwinana day and night, 24/7, keeping a watchful eye over the community and responding to your queries, concerns, reports and requests. City Assist is not simply a security patrol though, It is an all-encompassing, front-line set of services, offered by a friendly and qualified team. They are able to assist with a range of concerns such as health, security, compliance and animals. You can get in touch with City Assist in one of two ways – by phone, or by email. Please note that to contact the officers on patrol directly, you are better off sending an email as it is sent directly to their phone. If you call and make a report, the information will be passed on to the officers and they will call or email you back when they get a chance. Call and report, 24/7: 9439 0400. Prefer to email? City Assist Enquiry.